Clear Guidelines
Studio Policies
Clear guidelines so everyone knows what to expect — for memberships, class bookings, and time in the studio.
Questions? Email team@pilatesandsociety.com
Memberships
Billing
Memberships are billed monthly through our booking app. By joining, you authorize Pilates & Society to charge your saved payment method for membership fees and any late-cancellation or no-show fees on your account.
Commitment options
Memberships may include a 3-month or annual commitment. You're agreeing to the full term you choose at signup.
Auto-renewal
Memberships renew automatically at the end of your commitment unless you cancel (see below) or we confirm something different in writing.
How to cancel
Email team@pilatesandsociety.com at least 14 days before your next billing date. If notice arrives later than that, the upcoming month still bills as scheduled.
Class cancellations & no-shows
Please cancel in the booking app when you can't make it.
Late cancellation: less than 8 hours before class
No-show: missing a booked class without canceling
In either case:
- A $25 fee is charged, and
- One class credit is forfeited from your membership or package (when applicable)
This applies to memberships, class packages, and booked sessions.
Drop-ins, passes & payments
- Drop-in classes are paid in full at booking through the app.
- Membership payments, class packages, and fees are non-refundable and non-transferable, unless required by law or approved in writing by studio management.
- All classes (including drop-ins) must be booked in the Pilates & Society app before you attend.
- Required waivers and agreements are completed in the app before your first class.
In the studio
Grip socks & attire
Grip socks are required for every class. Wear workout-appropriate attire (athletic pants/leggings/shorts and a sports bra, top, or shirt). Guests who aren't dressed for class may be asked to sit out.
Shoes
Remove shoes in the entry area. Use shoe storage at the entrance, or carry shoes to the changing area.
Classroom entry
Wait in the lounge/entry until an instructor opens the classroom door, and let the previous class exit first.
Phones
Silence or turn off phones during class. Phone use during instruction only if medically necessary or approved by the instructor.
Food & water
No food in the classroom or reformer area. Water bottles are welcome.
Belongings
We're not responsible for lost, stolen, or left-behind items. Leave valuables at home or secured when you can.
Community
Treat instructors, staff, and other members with respect. Follow instructor guidance and use equipment as directed. Concerns are best emailed to team@pilatesandsociety.com so we can help resolve them.
Updates
We may update these studio policies from time to time. The version on this page is the member-facing summary. Full membership and participation agreements are accepted in the booking app when you sign up.